1.
Does IT staff have technical capabilities that match the
technology plan?
2.
Is there a plan for infusing or acquiring skills in new
technology?
3.
Is the IT staff expected by both IT and business management
to solve business problems?
4.
Is the IT staff close enough to the business to understand and
predict business problems?
5.
Does IT staff regularly invest in technical, business, and
interpersonal training?
6.
Does IT staff have negotiating, coaching, and counselling 6
skills?
7. Do projects meet deadlines?
8.
Are development costs lower than those of our competitors?
9.
Have IT and business management defined a technology plan
based on strategic business principles?
10.
Do IT and business management understand the costs and benefits
of non-compliance with standards?
11.
Are business managers complying with the plan and with the
standards?
12.
Are standards hamstringing efforts to address business needs?
13.
Is there a plan for bringing non-standard systems into compliance?
14.
Is there a process for identifying and changing inappropriate
standards?
15.
Are data and information available to decision makers when
they need it?
16.
Are system availability, system response times, and IT support
costs better than those of our competitors?
17.
Do IT and business executives share a vision for how IT
will support the business?
18.
Do IT and business managers have overlapping, frequently
used, formal, and informal channels of communication at
many levels of the firm?
19.
Do IT and business managers consult with each other regularly
on business and technical decisions?
20.
Do all large projects have active business executive sponsorship
and leadership?
21.
Do IT and business managers have a mutual understanding
of each other's responsibilities for planning, developing,
and supporting systems?
22.
Are the IT and business managers satisfied with their abilities
to communicate and negotiate with each other?
23.
Do clients have realistic expectations for IT services?
24.
Do IT and business partners negotiate priorities for cycle
time, cost, and flexibility?